Comments recorded in End-Of-Night & End-Of-Run reports

As before, most comments written in the reports during period 35 were very positive, especially about the support from the staff. However, there was also one end-of-night report which specifically marked the support as 'poor'. In the subsequent end-of-run report this was put somewhat milder as `not so alert support'. As far as clear, one problem was that the support astronomer arrived a bit late at the telescope (but the visiting astronomer had been informed of that in advance), but the main complaint was that the observer was not allowed to open the mirror covers at the start of the night as the support astronomer was worried about the way the sky looked due to high levels of dust visible during sunset and the observer could not take the flat fields during twilight that the observer wanted.

Apart from comments related to problems that were also separately entered in the fault data base and comments about the weather there were only a few specific comments. There were various comments about FIES (specifically with respect to the `sequencer' program to operate it and the FIESTool reduction package) which were generally positive, but there were some requests to improve the instructions on the web which have been made in the mean time. There was also a comment about the computer in the visitor office in the service building being old and not including the typical software applications. A new computer was installed with the same operating system and standard applications as we have on our regular computers in the sea-level office.

More mixed comments were received about the various monitoring programs which required regular observers to execute observations in service mode for projects that required $\sim$daily observations. One of the main complaints was that the observations generally took longer than listed. The main issue there was that the time estimate did not take in to account the time needed to determine the proper telescope focus if the observations required a change of instrument. This should be properly taken in to account in any future allocation. Also, in some cases people did not find the instructions completely clear, and we have tried to improve them. Some very specific remarks were received from an observer with experience in service observing at HST and ESO. Beyond the point mentioned above, the most fundamental point made was that in this person's opinion in principle no service mode observations should be scheduled for regular users that requires the use of a different instrument than they use for they own program. This is an issue to consider, but we are specifically working towards making any change in the instrument as easy and fast as possible, also in relation to ToO programs.